How much does it cost?
How much does it cost?
No monthly fee and no setup fee. Bulk Order Hero takes 2% of each order, and Stripe charges about 2.9% + 30¢ for the card. You choose whether the customer or you pays each one. Who pays the fees?
Can customers pay cash when I deliver?
Can customers pay cash when I deliver?
No. Every order is paid by card when the customer orders, so you never haul a load without being paid.
When do I get my money?
When do I get my money?
Stripe sends it to your bank on a regular schedule. Open Payouts to see your next payout.
Does it charge sales tax?
Does it charge sales tax?
No, checkout doesn’t add sales tax. If you need to collect it, ask your accountant about building it into your prices.
Do my customers need an account?
Do my customers need an account?
No. They just type their name, email and phone when they order.
How many deliveries can I do in a day?
How many deliveries can I do in a day?
One per time slot. Add more time slots to take more orders. Set your delivery days and times
Can two customers book the same time?
Can two customers book the same time?
No. Once someone books a time slot, nobody else can.
A customer needs a different day
A customer needs a different day
Call or text them and agree a new day. If you use Fleet, you can change the day and time on the order in Dispatch.
Can someone order over the phone?
Can someone order over the phone?
Yes. Tap New order and enter it for them, then send a payment link or enter their card while they’re on the phone. Take a phone order
Can I send a customer an invoice?
Can I send a customer an invoice?
Yes. Every order has a printable invoice with your logo. Open the order and tap Send next to the invoice. Print or send an invoice
Can I sell by the ton?
Can I sell by the ton?
Yes. Each product is sold Per yard or Per ton.
Is there an app to download?
Is there an app to download?
No download needed. It works in your phone’s browser, and you can put it on your home screen like an app. Where to find things
Can I text customers automatically?
Can I text customers automatically?
Yes, from your own business number through Twilio. It takes a little setup, and we’re happy to help. Text your customers
Can I give contractors special prices?
Can I give contractors special prices?
Yes. Pro teams give contractors their own discount, a sign-in on your store, and job names and PO numbers on their orders. Give contractors pro pricing
Can I keep track of how much material I have?
Can I keep track of how much material I have?
Yes, with Fleet on. Inventory takes each load off as it leaves and warns you before you run out. Track your stock
Can customers pay later, on account?
Can customers pay later, on account?
Not yet. Every order is paid by card, either at checkout or with a payment link.
I have more than one truck. Can my drivers use it?
I have more than one truck. Can my drivers use it?
Yes. Turn on Fleet and invite your drivers. They only see their deliveries, never your prices or money. Turn on Fleet