# Bulk Order Hero Help Center

> How to set up and run your Bulk Order Hero store: products, delivery pricing, scheduling, orders, phone orders, invoices, text messages, payouts, Fleet, inventory and pro teams.

- [Welcome to Bulk Order Hero](https://bulk-order-hero.mintlify.app/index.md): Help for running your online store. New here? Start with the five pages below.
- [Set up your store](https://bulk-order-hero.mintlify.app/start/set-up-your-store.md): From signing up to taking your first order, in about 15 minutes.
- [Get paid](https://bulk-order-hero.mintlify.app/start/get-paid.md): Connect Stripe so customers can pay you by card and the money goes to your bank.
- [Handle an order](https://bulk-order-hero.mintlify.app/start/first-order.md): What to do when an order comes in, from leaving the yard to dropping the load.
- [Get customers to your store](https://bulk-order-hero.mintlify.app/start/share-your-store.md): Share your store link on Facebook, your truck and anywhere customers find you.
- [Get help](https://bulk-order-hero.mintlify.app/help/get-help.md): How to reach the Bulk Order Hero team, or have us set up your store for you.
- [Add or change a product](https://bulk-order-hero.mintlify.app/how-to/products.md): Add materials, change prices, swap photos, and hide things you're out of.
- [Change your delivery area or prices](https://bulk-order-hero.mintlify.app/how-to/delivery-prices.md): Set how far you deliver and what delivery costs.
- [Set your delivery days and times](https://bulk-order-hero.mintlify.app/how-to/delivery-days.md): Choose when customers can book, and take days off.
- [Find any order](https://bulk-order-hero.mintlify.app/how-to/orders-list.md): Search, filter and download your orders, and open each one on its own page.
- [Take a phone order](https://bulk-order-hero.mintlify.app/how-to/phone-orders.md): Enter an order for someone who calls or texts, then send a payment link or charge their card.
- [Print or send an invoice](https://bulk-order-hero.mintlify.app/how-to/invoices.md): Print, save or send a professional invoice for any order.
- [Refund or cancel an order](https://bulk-order-hero.mintlify.app/how-to/refund.md): Give a customer all or part of their money back.
- [Who pays the fees?](https://bulk-order-hero.mintlify.app/how-to/fees.md): The 2% fee and the card fee, and how to choose whether your customer or you pays them.
- [Let customers pick up at your yard](https://bulk-order-hero.mintlify.app/how-to/pickup.md): Customers order and pay online, then come load up.
- [Change how your store looks](https://bulk-order-hero.mintlify.app/how-to/store-look.md): Your logo, colors, header photo, About us, policies and store link. Or pause your store.
- [Look up a customer](https://bulk-order-hero.mintlify.app/how-to/customers.md): See everyone who's ordered, what they've spent, and your notes about them.
- [Change the emails customers get](https://bulk-order-hero.mintlify.app/how-to/emails.md): Turn order emails on or off, change what they say, and choose where your order alerts go.
- [What your customers see](https://bulk-order-hero.mintlify.app/how-to/what-customers-see.md): How ordering works from your customer's side, so you can help them.
- [Where to find things in the app](https://bulk-order-hero.mintlify.app/how-to/find-things.md): A quick map of the menu and Settings, plus putting the app on your home screen.
- [Something's not working](https://bulk-order-hero.mintlify.app/help/troubleshooting.md): Quick fixes for the most common problems. Tap the one that matches yours.
- [Common questions](https://bulk-order-hero.mintlify.app/help/faq.md): Short answers to the questions haulers ask most.
- [Turn on Fleet](https://bulk-order-hero.mintlify.app/fleet/overview.md): For businesses with more than one truck or driver: trucks, teammates, a dispatch board and automatic truck assignment.
- [Drivers and dispatchers](https://bulk-order-hero.mintlify.app/fleet/team.md): Invite teammates, choose what they can see, and remove access.
- [Vehicles](https://bulk-order-hero.mintlify.app/fleet/vehicles.md): Add your trucks and how much each can carry, so orders go to a truck that fits.
- [Dispatch board](https://bulk-order-hero.mintlify.app/fleet/dispatch.md): Plan each day: assign orders to trucks and drivers, post open runs, and see the week ahead.
- [Driver View and My Deliveries](https://bulk-order-hero.mintlify.app/fleet/driver-view.md): A guide for drivers: your deliveries for the day, status taps, photos and claiming open runs.
- [Fleet settings](https://bulk-order-hero.mintlify.app/fleet/fleet-settings.md): Delivery photos, claiming open orders, driver emails, and turning Fleet off.
- [Track your stock](https://bulk-order-hero.mintlify.app/inventory/track-stock.md): See what's in your yard, what's already sold and what's running low.
- [Receive, count and adjust stock](https://bulk-order-hero.mintlify.app/inventory/receive-count-adjust.md): Add material when it arrives, count your piles, and fix the numbers when something changes.
- [Vendors and purchase orders](https://bulk-order-hero.mintlify.app/inventory/purchase-orders.md): Keep your suppliers in one place, send purchase orders, and track every load until it's in your yard.
- [Give contractors pro pricing](https://bulk-order-hero.mintlify.app/pro/pro-teams.md): Contractor accounts with their own discounts, a sign-in on your store, and job names on every order.
- [How contractors order](https://bulk-order-hero.mintlify.app/pro/for-contractors.md): A guide for your pros: signing in, pro prices, jobs and PO numbers, and their account pages.
- [Text your customers](https://bulk-order-hero.mintlify.app/advanced/text-messages.md): Send order texts from your own business number, and get new-order alerts on your phone.
- [More ways to price delivery](https://bulk-order-hero.mintlify.app/advanced/delivery-zones.md): Price delivery by ZIP code or by zones you draw, and how to switch between methods.
- [Your payouts in detail](https://bulk-order-hero.mintlify.app/payments/payouts.md): Everything on the Payouts page: what each order earned, payouts to your bank, and downloading them for your books.
- [Import products from a spreadsheet](https://bulk-order-hero.mintlify.app/advanced/import-products.md): Add or update lots of products at once with a CSV file.
- [Your account and business details](https://bulk-order-hero.mintlify.app/help/account.md): Change your business name, phone, password or time zone, or delete your account.


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