> ## Documentation Index
> Fetch the complete documentation index at: https://bulk-order-hero.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle an order

> What to do when an order comes in, from leaving the yard to dropping the load.

When a customer orders, they've already paid. You get an email, and the order shows up on your **Orders** page.

## Three taps per order

**1. Open Orders**

Tap **Orders** in the menu. Orders waiting for you are listed by delivery day, soonest first. Want a list you can search? Tap **List** at the top. See [Find any order](https://bulk-order-hero.mintlify.site/how-to/orders-list.md).

**2. Tap On the way when you leave**

Your customer gets an email saying you're on the way.

**3. Tap Delivered when the load is down**

Take a photo of the drop, then tap **Use photo**. Your customer gets a "Delivered" email with the photo. No photo? Tap **Deliver without photo**.

> [!TIP]
>
> Tapped the wrong button? Tap **Undo** right away. You have about 10 seconds, and the customer isn't emailed until that time is up.

## What's in an order

Tap an order to open its page:

* **Where it goes**, with a **Navigate** button for directions.
* **The drop point**: the exact spot the customer picked for the load.
* **What they ordered**.
* **The customer**, with **Call** and **Text** buttons. Gate codes and notes for the driver show here too.

Tap **Orders** at the top of the page to go back.

## Common questions

> **The customer gave the wrong address**
>
> Open the order and tap **Edit** next to the address. The price stays the same.

> **I don't want to email the customer yet**
>
> Open the order's menu and choose **On the way without emailing customer**.

> **I marked it by mistake and it's too late to undo**
>
> Open the order, tap the menu, and choose **Move back**.

> **The customer wants their money back**
>
> See [Refund or cancel an order](https://bulk-order-hero.mintlify.site/how-to/refund.md).

> **Someone wants to order over the phone**
>
> Tap **New order** and enter it for them. Then send them a payment link, or enter their card while they're on the phone. See [Take a phone order](https://bulk-order-hero.mintlify.site/how-to/phone-orders.md).

> **The customer wants an invoice**
>
> Open the order and tap **Send** next to the invoice in the **Payment** section. See [Print or send an invoice](https://bulk-order-hero.mintlify.site/how-to/invoices.md).

> **I have more than one truck**
>
> Turn on Fleet to assign orders to trucks and drivers. See [Turn on Fleet](https://bulk-order-hero.mintlify.site/fleet/overview.md).

## Next

[Get customers to your store](https://bulk-order-hero.mintlify.site/start/share-your-store.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.