> ## Documentation Index
> Fetch the complete documentation index at: https://bulk-order-hero.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Your payouts in detail

> Everything on the Payouts page: what each order earned, payouts to your bank, and downloading them for your books.

For the basics, see [Get paid](https://bulk-order-hero.mintlify.site/start/get-paid.md). This page explains everything on the **Payouts** page.

## How the money moves

1. The customer pays by card when they order.
2. Stripe holds the money for a few days. You can see it as **Pending**.
3. Stripe sends it to your bank. That's a **payout**. A payout usually includes several orders.

The Bulk Order Hero fee and Stripe's card fee are taken out before the money reaches you.

## The top of the page

* **Next payout**: how much is coming and roughly when. It says **Estimated** until Stripe sets the date.
* **Upcoming deposits**: money **In transit** to your bank, and money **Pending from recent orders**.
* **Paid out this month**.

## Orders tab

One line for every card order. Tap one to see:

* **Customer paid**: what the customer paid in total.
* **Bulk Order Hero service fee**, and whether you or the customer paid it.
* **Stripe fee**.
* **You earn**: what you get from this order.

It also shows when that order's money reaches you: **Pending**, **Available · next payout**, or **Paid out** with the date.

This is also where you refund an order. See [Refund or cancel an order](https://bulk-order-hero.mintlify.site/how-to/refund.md).

## Payouts tab

One line for every payout to your bank. Tap a payout to see which orders were in it.

**For your bookkeeper:** tap **Export CSV** to download your payouts as a spreadsheet.

## Warning messages

These show on **Payouts** and your **Dashboard**. Each has a button that takes you to Stripe to fix it.

* **Stripe needs a few details**: Stripe needs more information about you or your business. Finish it soon, or Stripe may stop payments.
* **Payouts are paused**: Stripe isn't sending money to your bank right now. Stripe emails you with what to do.
* **Your last payout failed**: Stripe couldn't send money to your bank. Usually your bank details need updating.

## Change your bank account

Tap **Manage in Stripe** on the **Payouts** page. It opens your Stripe account, where you can update your bank details.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.